Your privacy is of the utmost importance to us.

At Trellidor, we want to make your experience using our services satisfying and safe. We comply with South African data protection legislation – the Protection of Personal Information Act (POPIA) and as such, we have strict security procedures in place in respect of both the storage and the disclosure of any information that you have provided to us.

Please note, Trellidor never shares any information about specific individuals with any external third party unless required to do so by law or compliance with our regulatory obligations.

Because we gather certain types of information about you, we feel you should fully understand our policy and the terms and conditions surrounding the capture and use of that information. This statement discloses what information we gather and how we use it.

Our Information Officer is the Group’s CFO and who is contactable on .

We have registered our Information Officer with the Information Regulator. We are a deemed Responsible Party under the POPIA Act and operate under registration number Trellidor.

Please read our detailed privacy policy to learn more about us as well as how we process your personal data. This privacy notice aims at providing in brief some information about why we collect, use and store your data.


The type of personal data we process about you may be:

  • Your personal contact details as well as demographic information such as your name, age, gender, nationality, email ID, telephone number etc. We may also collect details about your visits to our website for marketing stats and in order to improve our services.
  • When you visit our website we may collect your IP (internet protocol) address and information about your device, browser as well as your location.
  • Where you fill out our web form/ application forms etc. to apply to be a client of Trellidor, we may also collect your financial information, financial services experience and other information required for account set up including but not limited to, your employment details, sources of funds, bank and credit card details etc.
  • We may also process your identification documents submitted at the time of registration to perform Know Your Customer checks as well as identity verifications. (If you visit our premises, we may have photos or videos recorded of you.
  • If you are a registered client or have used any of our services, we may process your email behaviour ie., if and when you have read our emails and how. We may also process data you have shared on public websites or social media.


We process your data in accordance with South African law as well as other applicable laws. (for example the GDPR where applicable) Across our business practices we ensure that your data is processed fairly and lawfully. Furthermore we make sure that your data is processed for the purposes it was originally collected for, kept up to date, relevant and not excessive, not kept longer than necessary and kept secure by adopting best industry practices. We require your personal data in order that we:

  • Comply with legal obligations;
  • Provide services as requested by you under the contract entered with you and;
  • Carry out other business activities in the Company’s legitimate interest where your rights to privacy do not override our business interest such as for the purpose of direct marketing.


We may share your information with third-party processors that are contracted to Trellidor for the provision of services such as: identity verification, fraud/ sanctions screening, digital agencies, hosting providers, liquidity providers and other technical partners, banks, online payment service providers, legal advisors, regulators, law enforcement agencies or other legal bodies for crime prevention or national security.


As a Responsible Party we respect your right to privacy and all other rights as set forth in the data protection law. If we process data about you, you have the right to request or access information we hold about you. In order to access your information you can send us a request at .

Where your data is shared with a third-party, we shall contact them for deletion unless this proves impossible or involves disproportionate effort.


Trellidor is a global company and your data may be transferred across borders to the countries with different level of protections. Data transfers outside SA may be for the purpose of administration or storage. Our database development and management teams are located in Trellidor. In limited circumstances, we may share your data with staff located in our subsidiaries located in Trellidor for administration purposes or in order to process your payments. Where transfers are made outside of SA, we ensure all adequacy measures are satisfied for the security of your personal information. Where reasonably possible, we may pseudonmyise or minimise data for protection. In some circumstances, we may share your data with entities in our group and staff located in Trellidor for administration purposes or in order to process your payments.


We may retain your data as per our data retention policies per type of processing activity. We may be legally obliged to retain data for longer purposes under Anti-Money Laundering regulations and FAIS regulations.


We do not share or sell your information other than as described in our policy. As a responsible party, we ensure our business practices and data processing activities are in- compliance with the regulations and our data processing staff well-trained in processing your information. Our partners and third-party processors are all bound by strict data protection obligations through data processing contracts. Furthermore, we have adopted sound technical and compliance procedures to avoid loss, destruction, unauthorised access or omission to your data.


If you have any queries with regards to how we handle your information, require access to your personal information or in case you have complaints, please write to our Information Security Team at .


The Information Regulator (South Africa)

33 Hoofd Street
Forum III, 3rd Floor Braampark
P.O Box 31533
Braamfontein, Johannesburg, 2017

Mr Marks Thibela
Chief Executive Officer
Tel No. +27 (0) 10 023 5200, Cell No. +27 (0) 82 746 4173

Complaints email: 

General enquiries email: .